Shipping Policy

Custom orders typically require 3–7 business days to design, produce, and quality-check before they ship, unless a different timeline is noted on the product page. Larger or more intricate orders may take a little longer — we'll always keep you informed if that's the case.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing the next business day.

Once your order is complete, it ships via a trusted carrier such as USPS or UPS. Estimated transit times after shipment:

• Standard: 3–5 business days
• Priority: 2–3 business days
• Expedited: 1–2 business days (where available)

Shipping options and live rates are shown at checkout based on your destination.

When your order ships, we'll email you a tracking number so you can follow it door to door. You can also view tracking details anytime from your account order history.

Once a package leaves our shop, delivery is in the hands of the carrier. Weather, high shipping volumes, customs inspections, and carrier disruptions can occasionally cause delays. We appreciate your patience and are happy to help you track the package or open a carrier inquiry if it seems stuck.

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reach out to arrange re-shipment; additional shipping fees may apply. If you notice a mistake, contact us right away at support@joyfulcustomshop.com and we'll do our best to update it before your order ships.

If your order arrives damaged, please email us within 7 days of delivery with your order number and clear photos of the packaging and product. We'll make it right with a replacement or refund.

For packages marked delivered but not received, first check with neighbors and your local carrier — most turn up within a few days. If it doesn't, contact us and we'll help open a carrier claim.

We currently ship to all 50 U.S. states, including APO/FPO addresses. Delivery estimates above apply to the contiguous U.S.; Alaska, Hawaii, and territories may take a few extra days.

International shipping is not offered at this time. We're actively working on expanding worldwide — check back soon or reach out if you'd like to be notified when it's available.

Local pickup is not currently offered. When it becomes available, eligible orders will show a pickup option at checkout with instructions for scheduling a pickup time.

Reach us anytime at support@joyfulcustomshop.com. We reply within one business day.