Personalized & custom items
Because each personalized or custom piece is made specifically for you, these items are final sale. We're unable to accept returns or issue refunds for customer-approved personalization (including spelling, dates, fonts, and uploaded artwork) once production has begun.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or different from what you approved, email us within 7 days of delivery at support@joyfulcustomshop.com with your order number and clear photos of the item and packaging. We'll arrange a replacement or full refund at no extra cost — whichever you prefer.
Non-personalized items
Ready-made, non-personalized items may be returned within 14 days of delivery in unused, original condition. Contact us first to receive return instructions. Return shipping is the customer's responsibility unless the return is due to an error on our end.
Order cancellations
You may request to cancel an order within 24 hours of placing it, so long as production has not yet begun. After that window, or once we've cut materials or begun printing/engraving, cancellation is no longer possible.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days of confirmation. Depending on your bank, it can take a few additional days for the credit to appear on your statement.
Still need help?
We're here to help make it right. Reach us anytime at support@joyfulcustomshop.com. We reply within one business day.